Thursday January 20, 2005 9:59 PM 1.0 ER ONLY CONNECT

THE INTERNS MUST LEARN COMPASSION AND FOCUS BEFORE MORE MISTAKES ARE MADE - Lewis (Sherry Stringfield) assigns Kovac (Goran Visjnic) to teach the residents how to communicate more effectively with their patients in hopes of raising their patient satisfaction scores, which have plummeted. They are put to the test when two teenagers are brought to the ER with gun shot wounds. Kovac, Neela (Parminder Nagra) and Sam (Linda Cardellini) handle one patient while Lewis, Pratt (Mekhi Phifer) and Ray (Shane West) deal with another. When a patient dies, Neela does a poor job of informing the deceased's grandmother, who becomes hysterical in the middle of the ER. A personal injury lawyer sets up a mobile office outside the ER, infuriating Lewis as he tries to turn dissatisfied patients into clients. Abby (Maura Tierney) returns to the ER, still dealing with the trauma of her abduction. Also starring Noah Wyle and Laura Innes.